FAQs

Include the vendor's name and address. If it's a private party sale for titled vehicles, specify upfront. Equipment Type-Specific Information For certain equipment types, additional information may be required:

• • OTR Transportation & Car Carriers: Bank statements
  • Residential Construction: Bank statements
  • Medical: Medical license
  • Food Service: Bank statements and, if applicable, property lease and/or franchise agreement

For amounts exceeding $250K, please provide complete financial statements for the last two fiscal years plus the most recent year-to-date (YTD) available. Management-prepared statements are acceptable if accompanied by a corporate tax return

While not strictly required, providing more information can lead to faster decisions:

• 1. Complete bank statements for the last three months of your primary revenue account
  2. Detailed business background
  3. Financial statements and bank statements for all transaction sizes
  4. Explanation for any past bankruptcy or material lien
  5. List of top customers by revenue
  6. Existing financial obligations
  7. Your internal business case for the equipment purchase
  8. Professional biographies
  9. Personal financial statements
  10. Business ownership structure

Include the vendor's name and address. If it's a private party sale for titled vehicles, specify upfront. Equipment Type-Specific Information For certain equipment types, additional information may be required:

• OTR Transportation & Car Carriers: Bank statements
• Residential Construction: Bank statements
• Medical: Medical license
• Food Service: Bank statements and, if applicable, property lease and/or franchise agreement

Any business essential equipment.

No

The decision-making process includes the length of time in business, bank and financing references, business and credit bureau ratings, but may use other factors as well. In order to offer the best products to our customers and offer processing efficiency, Amur utilizes third-party databases to acquire sufficient credit information during the application process.

We generally offer 36-84 month terms. Please ask us about other options that may be applicable to your needs.

Yes you can.

Yes, you can pay online by following these steps:

• Visit our Website:  www.goamur.com
• Click the Yellow Button in the upper Top Right Corner ‘Make A Payment’.  This will direct you to Amur’s Payment platform.  You will need your Login ID, password, customer number, account information, and valid email address.  If you don’t have a login, click Enroll and follow the instructions.
• Once logged in you will be able to make your payment.
• Acceptable forms of payment are: Checking Account; Debit Card; Credit Cards, Visa, Mastercard, Discover.

If you encounter any issues or need assistance, please contact our Customer Care team at 800-994-0016

The pro-rated charge covers the interim period between the loan commencement date and the first due date of your regular billing cycle. The amount of the pro-rated charge is calculated as 1/30th of the regular scheduled payment amount, multiplied by the number of days in the interim period. Any advanced payments you might have paid will be applied to cover the regular scheduled payments and not the pro-rated charge.

If you are unable to make your scheduled payment, please follow the options below for assistance: Option 1. Call Amur at 800-994-0016.  A Customer Care or Payment Specialist will be available to assist you with processing your payment or setting up an alternative date to make your payment.  Be prepared to provide any relevant details to ensure smooth process. Option 2. If you prefer to handle your request via email, send a message to customercare@amuref.com.  Include your contract information, details about the payment you wish to make, and any other relevant details in your email.  A Customer Care Specialist will review your request and contact you to assist with payment options.

You are required to carry insurance during the duration of the contract. If you have your own insurance provider, you must submit proof of insurance to Amur. If proof of coverage is not fulfilled, Amur will provide you with automatic insurance through our third-party provider. For more information click here: https://www.goamur.com/insurance-requirements

You can visit our Customer Center 24/7 or contact our Customer Care team at customercare@goamur.com or 1.800.994.0016 .  To conveniently access your account online, simply log in to your Customer Center at  https://wwww.goamur.com/customer-center/portal/ using your secure username and password. Once logged in, navigate to the ‘General Balance’ section to view your current balance. Ensure your login credentials are protected, and always log out after completing your session to maintain account security.  To conveniently access your account, simply log in to your Customer Center at    What is my payoff balance?  To obtain a payoff on your account you have additional  options.    Option 1. Visit your Customer Center and log in at https://wwww.goamur.com/customer-center/portal/ and click on  ‘Request Payoff Amount’.  Option 2 Send an email request to customercare@amuref.com and in your payoff request be sure to include a reason for the payoff so we can avoid any unnecessary delays.    Please note:  

1. Payoff requests are only good for up to 10 days and may be shortened if you have a payment coming due. 

1. You will receive your payoff request within 24 hours of receipt. 

Amur does allow full prepayment of a Contract prior to the end of its Term, provided your account is in good standing with us and you have made no less than 12 timely Periodic Payments at the time of the prepayment process. Although there is no contractual right to pre-pay, if you are not in default we can agree to an early termination upon your written request. Certain fees or other charges may apply. When considering an early payoff you should:

• Review your contract for contract obligations regarding any payoff requirements prior to the contract maturity date.
• Consider your financial planning and on how paying off this contract will affect your long term plans and if allocating these funds elsewhere will provide you with benefits in other areas.

We accept all major credit cards including American Express, Visa, Master Card and Discover. Processing fees may apply.

Amur may send applicants and customers a text message in relation to the activities that you have undertaken with us. These activities include but are not limited to next step reminders, payment updates and/or account reminders. This program will send additional information to customers who opt-in including helpful marketing information on an occasional basis. You can cancel the SMS service at any time or want help with the messaging program, text "STOP" or "HELP" to the short code as appropriate. If you want to start receiving text messaging again, just send us a quick text with the request to customer service at 800-994-0016. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent between you and Amur. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our privacy policy: https://www.goamur.com/amur-privacy-policy/

Service fees may apply to your contract; see Amur's Customer Service Fees for more information.

Click here to review Amur's Insurance Requirements

Please see our Accessibility Pledge at the following Amur's Accessibility Pledge and let us know if we you need further access to our website or other Amur services.  

Click here to review Amur's Transparency in Coverage