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What is Amur's Transparency in Coverage?
Click here to review Amur's Transparency in Coverage -
What is Amur's Accessibility Pledge?
Click here to review Amur's Accessibility Pledge. -
What is the CCPA Privacy Policy?
Click here to review the CCPA Policy. This California Consumer Privacy Act Privacy Policy (the “CCPA Privacy Policy) describes the ways Amur Equipment Finance, Inc., and its affiliates, subsidiaries and related entities (collectively, “we” or “us” or “Amur”) collect, store, use, disclose, and protect Personal Data received from our actual and prospective customers and clients. -
What are Amur's Insurance Requirements?
Click here to review Amur's Insurance Requirements -
What are Amur's Customer Service Fees?
Click here to review Amur's Customer Service Fees -
What are Amur’s Terms & Conditions regarding text messaging?
Please see below for Message Terms & Conditions and Data Rates Information
- Amur may send applicants and customers a text message in relation to the activities that you have undertaken with us. These activities include but are not limited to next step reminders, payment updates and/or account reminders. This program will send additional information to customers who opt-in including helpful marketing information on an occasional basis..
- You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to start receiving text messaging, just send us a quick text to 800-994-0016 requesting to receive text messaging again.
- If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or get help directly at customercare@goamur.com or 800-994-0016.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent between you and Amur. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy: https://www.goamur.com/amur-privacy-policy/
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How to clear cache?
How To Clear Cache for All Major Browsers
How to Clear Browser Cache for Google Chrome
To clear the cache for Google Chrome, start by clicking the Three Dots icon in the top right of your browser window. Then, find the More Tools option and select Clear browsing data… from the submenu Alternatively, you can also use the hotkey combination: CTRL + SHIFT + DEL. Chrome will open up a new tab with a popup window titled Clear Browsing Data. Make sure that only the Cached images and files box is checked. You can choose to clear your browsing history or opt for more thorough cleansing of the cache by including cookies and other site data in the cache clearing. You can also change the time frame at the top. Select the Time Range field, then choose one of the options like the last 24 hours, last 4 weeks, or the entire history. All tracking cookies are logged within the browser cache, so this is an option for those who are more interested in cleaning out cookies instead of your browser history or login information. On this page, you have options to:- Allow all cookies.
- Block third-party cookies in Incognito.
- Block third-party cookies.
- Block all cookies.
How to Clear Cache for Microsoft Edge
To clear the browser cache for Microsoft Edge, click the Three Dots icon in the top right of your browser window. Choose History. A new history module shows up to see the most recently visited websites. You should see another Three Dots icon within that module. Click that. In the resulting menu dropdown, choose Clear Browsing Data. Microsoft Edge now opens a Clear Browsing Data window. You can check off the following items to include with your deletion:- Browsing history.
- Download history.
- Cookies and other site data.
- Cached images and files.
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What are my options to pay an account off early?
When considering an early payoff you should:- Review your contract for contract obligations regarding any payoff requirements prior to the contract maturity date.
- Consider your financial planning and on how paying off this contract will affect your long term plans and if allocating these funds elsewhere will provide you with benefits in other areas.
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What is my payoff balance?
To obtain a payoff on your account you have options. Option 1. Visit your Customer Center and log in at https://wwww.goamur.com/customer-center/portal/ and click on ‘Request Payoff Amount’. Option 2 Send an email request to customercare@amuref.com and in your payoff request be sure to include a reason for the payoff so we can avoid any unnecessary delays. Option 3. Contact our Customer Care team via phone at 1-800-994-0016 and a Customer Care Specialist will be able to assist you with your request. Please note:- Payoff requests are only good for up to 10 days and may be shortened if you have a payment coming due.
- You will receive your payoff request within 24 hours of receipt.
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How do I get my balance?
To conveniently access your account, simply log in to your Customer Center at https://wwww.goamur.com/customer-center/portal/ using your secure username and password. Once logged in, navigate to the ‘General Balance’ section to view your current balance. Ensure your login credentials are protected, and always log out after completing your session to maintain account security. -
When will I get my title?
Amur holds titles until the end of your contract term. Once contract has been satisfied you can expect to receive it within 30 business days. Release time may vary due to state requirements. -
What is the title process?
If you are purchasing from the same state as the registration, your vendor will be processing. If you are purchasing the equipment from a different state than registering, title will be sent to Amur for processing. Once Amur receives your title it will take 5-7 business days for processing. -
Do I need to insure the equipment?
You are required to carry insurance during the duration of the contract. If you have your own insurance provider you must submit proof of insurance to Amur. If proof of coverage is not fulfilled Amur will provide you with automatic insurance through our third-party provider. For more information click here: https://www.amuref.com/insurance-requirements -
What if I can’t make my payment on time?
If you are unable to make your scheduled payment, please follow the options below for assistance: Option 1. Call Amur at 800-994-0016. A Customer Care or Payment Specialist will be available to assist you with processing your payment or setting up an alternative date to make your payment. Be prepared to provide any relevant details to ensure smooth process. Option 2. If you prefer to handle your request via email, send a message to customercare@amuref.com. Include your contract information, details about the payment you wish to make, and any other relevant details in your email. A Customer Care Specialist will review your request and contact you to assist with payment options. -
What is a pro-rated payment charge?
The pro-rated charge covers the interim period between the commencement date and the first due date of your regular billing cycle. The amount of the pro-rated charge is calculated as 1/30th of the regular scheduled payment amount, multiplied by the number of days in the interim period. Any advanced payments you might have paid will be applied to cover the regular scheduled payments and not the pro-rated charge.
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Can I make payments online?
Yes, you can pay online by following these steps:- Visit our Website: www.goamur.com
- Click the Yellow Button in the upper Top Right Corner ‘Make A Payment’. This will direct you to Amur’s Payment platform. You will need your Login ID, password, customer number, account information, and valid email address. If you don’t have a login, click Enroll and follow the instructions.
- Once logged in you will be able to make your payment.
- Acceptable forms of payment are: Checking Account; Debit Card; Credit Cards, Visa, Mastercard, Discover.
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Can I include soft costs and services?
Yes you can.
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What terms are available?
36-84 month terms, other options may be available
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What factors are used to determine credit worthiness?
The length of time in business, bank and financing references, business and credit bureau ratings are all used in the decision-making process. In order to offer the best products to our customers and offer processing efficiency, Amur utilizes third-party databases to acquire sufficient credit information during the application process. -
Are there application fees?
No
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What can I finance?
Any business essential equipment.
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What vendor information is needed?
Include the vendor's name and address. If it's a private party sale for titled vehicles, specify upfront. Equipment Type-Specific Information For certain equipment types, additional information may be required:- OTR Transportation & Car Carriers: Bank statements
- Residential Construction: Bank statements
- Medical: Medical license
- Food Service: Bank statements and, if applicable, property lease and/or franchise agreement
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What else can I include to expedite the decision-making process?
While not strictly required, providing more information can lead to faster decisions:- Complete bank statements for the last three months of your primary revenue account
- Detailed business background
- Financial statements and bank statements for all transaction sizes
- Explanation for any past bankruptcy or material lien
- List of top customers by revenue
- Existing financial obligations
- Your internal business case for the equipment purchase
- Professional biographies
- Personal financial statements
- Business ownership structure
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What additional information is required for financing amounts above $250K?
For amounts exceeding $250K, please provide complete financial statements for the last two fiscal years plus the most recent year-to-date (YTD) available. Management-prepared statements are acceptable if accompanied by a corporate tax return. -
How can I submit an application with Amur?
To submit an application, you need to provide the following:- Business Information: A signed credit application identifying your business name and EIN. If your state of incorporation is not accurate or you're a sole proprietor, proof of time in business is required.
- Personal Guarantor: The guarantor's Social Security Number and consent to pull personal credit. You also need to list individual business owners with more than 25% ownership.
- Equipment Information: Include an invoice with specifications, VIN/Serial number, and miles/hours (if applicable). Provide justification for the equipment purchase and details on the equipment location. Include down payment details and your desired end-of-term option (e.g., full payout or purchase option).