Exciting News: Invoices Now Delivered via Email Starting October 2024
We are excited to announce that starting in October 2024, all invoices will be sent via email. This change is designed to streamline the invoicing process and offer several benefits to our customers and vendors. You will avoid delivery delays, missing paper mail, and enjoy easier storage and retrieval of E-Bills. Additionally, customers will no longer need to log into E-Bill to access their invoices.
To ensure everyone is well-informed about this transition, customers will see messages in various channels:
- Statements: Notifications began in late August.
- Text Messages and Email Campaigns: Starting in early August.
- Website and Portals: Information will be available on goamur.com.
- Vendors: Updates will be provided via goamur.com and the vendor newsletter.
- Brokers: Information will be shared through monthly touch bases, email, and portal banners.
We are excited about this new phase and appreciate your support. For any questions, please contact us directly.
Additional Frequently Asked Questions
Confirmation and Preferences
Q: Did I request emailed invoices via Comm?
A: No, this was a company decision.
Q: Is it safe to receive invoices via email?
A: Yes, emailed invoices do not contain personal information that could compromise your security.
Q: How is my personal information protected?
We ensure that no sensitive personal information is included in your invoices.
Q: What if I don’t receive the emailed invoice?
A:Contact customer care to receive a duplicate copy and verify your email address on file.
Q: What if the invoice goes to my spam/junk folder?
A: Add the sender's email address to your address book to prevent this issue.
Advantages of Emailed Invoices
Q: Are there benefits to receiving invoices by email?
A: Yes, you receive invoices instantly without the risk of them being lost or destroyed in the mail.
Q: Will I get my invoice faster by email?
A: Yes, invoices are sent immediately upon generation, eliminating mail processing time.
